Ticket Easy

Ticket Easy is dynamic support ticket system built with Django to help businesses manage and resolve their internal issues as well as provide analytics for identifying problematic trends.

Dynamic Console
Comprehensive ticket management console facilitating resolution, archiving, withholding, viewing, editing, and deletion of tickets.

Dynamically Sort Tickets
Effortlessly query the database for tickets by ID, keyword(s), priority, status, category, assignment, or date — ensuring efficient and targeted access to crucial data at the click of a button.

Ticket Creation
Ticket creation form empowers super admins and staff to set priority levels, providing enhanced control over ticket management, while maintaining simplicity for regular users.

Custom Automations
Implement tailored automations to optimize the overall ticket system workflow: streamlining processes, enhancing efficiency, and ensuring seamless task execution across diverse processes.

Edit Automations
Once saved, any aspect of an automation can still be edited [ in development ]

Canned Responses
Custom template responses which seamlessly integrate with custom automations, enhancing email efficiency and ensuring consistent, timely communication across various scenarios.

E-mailer
Emailer designed for seamless in-house communications — streamlining internal collaboration and fostering efficient information exchange within the organization.

Analytics
Comprehensive insights into trends to enable strategic optimizations and ensure efficient resource allocation for improved customer satisfaction and workflow efficiency.